Random Acts of Genealogical Kindness is based in Nebraska, USA, but is international too. RAOGK volunteers help out researchers who (for whatever reason) cannot get to the area they are investigating - for instance, maybe you have ancestors who resided in a certain area, but you live hundreds of miles away and have no means of transport; you want a photo of a tombstone and know exactly where it is - you just can't get there! RAOGK volunteers take photos, look up records, and other things - all in the area they reside in. They are not workers paid for their time, but you are requested to pay for things like photocopying, postage and so on.
If you need to make a request of a RAOGK volunteer, there are guidelines which state:
You may request one or two items concerning one or two ancestors.
You can not ask a volunteer to do anything outside of their specified location or to do anything for which they have not volunteered.
Volunteers are only obligated to do one look-up per month. If they make more than one request of any one volunteer per month, that volunteer may request a fee. It's up to the volunteer to decide what to charge for this.
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